Frequently Asked Questions

Below are Frequently Asked Questions pertaining to the San Francisco and Silicon Valley campuses, including current information on COVID-19 safety, on-site testing, and campus entry requirements. We also encourage you to visit the University’s main COVID-19 website for additional information. 

If you have any questions or concerns, please reach out to Interim Dean and Regional CEO Dawn Girardelli at [email protected].

  1. Campus Access Protocols: San Francisco, Silicon Valley

  2. What are the building hours at the Silicon Valley campus?

  • The Silicon Valley campus is currently open weekdays, 9:00 am – 6:00 pm, excluding holidays. Beginning January 10, 2022, hours will expand to:
    • Monday through Friday, 9:00 am to 10:00 pm
    • Saturday, 9:00 am to 5:00 pm
    • Sunday, 9:00 am to 1:00 pm
  •  Hours are subject to change depending on current public health guidelines and operational needs.
  1. What are the building hours at the San Francisco campus?

  • The San Francisco campus is currently open weekdays, 9:00 am – 6:00 pm, excluding holidays. Beginning January 18, 2022, hours will expand to Monday through Friday, 9:00 am to 9:30 pm.
  • Northeastern San Francisco members also have 24/7 access to the communal areas with their access badges, including the lounges and phone booths on various floors. Hours are subject to change depending on current public health guidelines and operational needs. 
  1. What are the campus access protocols for Students, Faculty, and Staff?

  1. Can I make a meeting room reservation on campus?

  • To request a room reservation at the Silicon Valley campus, students should visit the front desk and speak to an operations team member, and employees should use the YArooms booking system.
  • San Francisco campus members with existing badge access may reserve conference rooms on their own within the WeWork facility by using the WeWork App or member website. Employees may additionally request a classroom reservation by using the YArooms booking system
  1. How do I receive my building access badges?

  • For the Silicon Valley Campus: You must complete and submit a Campus Access Badge form. For new students, this form is available through the online Orientation course in Canvas. For all others, please email Valerie Cruz at [email protected] to receive the form.
  • For the San Francisco Campus: Students, staff, and faculty will need to be added to the WeWork member network prior to picking up their keycards. To verify your status, please email Gloria Balderas at [email protected] When you arrive at 600 California Street, check in with WeWork staff on the 11th floor and provide a government-issued ID. WeWork’s hours of operations are Monday – Friday, 8:00 am – 5:00 pm (excluding holidays).
  1. What is the current visitor policy?

  • Our campus locations follow Northeastern’s Visitor Protocol. Please notify an operations team member in advance when you intend to bring a visitor on to campus, so they can provide you with the most updated information. 

  1. COVID-19 Testing: San Francisco, Silicon Valley

  1. Is COVID-19 testing required for Northeastern students, faculty, and staff in San Francisco and Silicon Valley?

  • Yes. All students, faculty, staff, and vendor employees—both fully vaccinated and unvaccinated with an approved exemption—are required to test once a week if they are on campus one day a week or more.  
  • SF test reservations 
  • SV test reservations
  • Northeastern—San Francisco, Silicon Valley provides convenient/free on-campus COVID-19 testing in partnership with Color. Should you test elsewhere, you may be asked to display your negative test result when you come to campus as proof of compliance with the testing protocol.
  1. When and where is COVID-19 testing available on the San Francisco campus?

  • Beginning January 18, 2022, COVID-19 testing will be available on the San Francisco campus Tuesday – Friday from 12:00 pm – 5:30 pm. The testing center is in room 20-107A (20th floor) at WeWork 600 California Street.
  1. When and where is COVID-19 testing available on the  Silicon Valley campus?

  • Beginning January 18, 2022, COVID-19 testing will be available on the Silicon Valley campus Tuesday – Thursday, from 12:00 pm – 5:30 pm, and on Saturdays from 9:30 am – 3:30 pm. The testing center is located at the Welcome Center (ground floor) at 75 E Santa Clara Street.
  1. Should I come for a test if I am experiencing symptoms of COVID-19, if I’ve had exposure to COVID-19, or if I’ve had a positive test?

  1. How should I schedule my on-site COVID-19 test?

  • Please schedule your COVID-19 test in advance by using our online system. SF test reservations, SV test reservations
  • You may show up at the testing center at any point during your reserved 30-minute block to complete the test. Walk-ins cannot be accommodated; you must have a reservation.
  1. What is the COVID-19 testing process?

  •  If you are testing for the first time, be sure to complete the COVID-19 Testing Consent Form and create your Color account ahead of your scheduled appointment.
  •  To activate your Color test kit on site: 
    • Log into your Color account
    • Select Activate Kit in the upper right hand corner.  
    • Enter your Northeastern email address where it says “Please confirm your eligibility.” 
    • Enter the program code “NUSanFrancisco” if you are testing at the San Francisco campus or enter the program code “NUSiliconValley” if you are testing at the Silicon Valley campus.
    • Activate your kit. 
  • Step-by-step instructions for the self-administered nasal swab test will be provided to you when you check in for your appointment.
  1. If a San Francisco or Silicon Valley campus student, faculty, and staff member has marked themselves Primarily Remote in the  COVID-19 Test Scheduler, do they need to change their status?

  • No. San Francisco and Silicon Valley students, faculty, and staff will be using a separate scheduling process—the  Acuity testing system—for scheduling their tests: SF test reservations, SV test reservations 
  • They should still mark themselves Primarily Remote in the COVID-19 Test Scheduler (which is used only for scheduling tests in Boston). 
  1. How soon will I get my test results and where can I access them? 

  • Test results will be available within 48 hours. You will be alerted by text and/or email from Color when your test results are available. Your results will be available through the Color platform. You can log into Color by using the email you used to create your Color account.
  1. What if I have a positive test result?

  • Color will notify you of a positive test result via their web portal and will also share positive test results with local and state health agencies, as required by local and state regulations. If you have a positive test, you can expect an email from Brielle Buechler, Student Support Specialist, confirming your testing results and discussing next steps.
  1. What should a student, faculty, or staff member from either campus do if they test positive for COVID-19?

  1. What happens if someone has tested positive for COVID-19 and has been on campus? Will classmates or staff and faculty be notified?

  • If students, staff or faculty test positive, our Student Support Specialist will reach out to the impacted individual as a follow-up to the test result notification. Public health authorities will conduct broader contact tracing to notify close contacts of those outside our community. To protect each person’s privacy, our team and state public health authorities cannot share the identity of anyone who tests positive for COVID-19. Faculty, staff and students will be notified only if they are a close contact of someone who tests positive for COVID-19. The identity of the person will not be shared.

  1. COVID-19 Vaccine Information

  2. Is vaccination mandatory for students, faculty, and staff?

  • Yes. Students attending or visiting Northeastern University’s campuses are expected to be fully vaccinated against COVID-19. Faculty and staff who work at Northeastern University are also expected to submit verification of vaccination. Students, faculty, and staff should complete the Vaccine Verification form to submit their proof of immunization. Medical and religious exemptions can be requested through the same form.
  1. Where can Northeastern community members in the San Francisco Bay Area get vaccinated?

  • COVID-19 vaccines and boosters are being distributed by healthcare providers and pharmacies in coordination with local county health departments, following the recommendations outlined by the CDC and state of California. Visit the following websites for more information, including how to schedule a vaccination appointment:
      • COVID-19 Vaccine in San Francisco
      • COVID-19 Vaccine in Santa Clara County
      • COVID19.CA.gov
      • Are COVID-19 booster shots required?

      • Yes. All faculty and staff who work at one of Northeastern University’s U.S. campuses, and all students attending or visiting a U.S. campus, are required to receive a booster shot by January 18, 2022, or seven days after they become eligible. The requirement includes employees who have alternative work arrangements and who work or teach fully remotely.
      • Are people still required to continue COVID-19 testing and wear masks even after receiving the vaccine?

      • Yes. All students, faculty, staff, and vendors who are on campus one day a week or more are required to test weekly. They must also wear a mask while on campus and within the campus buildings, except when actively eating or drinking in designated areas where distancing can be maintained.
      • These requirements are subject to change per updated public health and university guidance.

    Are people permitted to use face shields instead of a face mask or face covering?  

    • The Centers for Disease Control and Prevention does not currently recommend face shields as a substitute for masks. People are welcome to use a face shield in addition to a face covering, but Northeastern still requires a face covering that meets the standards described in its face-covering protocol.

  1. COVID-19 Response: San Francisco, Silicon Valley

  2. Is eating allowed on the San Francisco and Silicon Valley Campuses?

  • In accordance with the university policy on locations for safe eating and drinking on campus, eating and drinking is allowed in certain designated areas only.
  • On the San Francisco campus, eating is allowed with proper distancing within the community lounges and kitchen areas, and on the 11th floor outdoor deck. Only water bottles, coffee cups, and other covered beverages are permitted in the classrooms and study areas at this time.
  • On the Silicon Valley campus, eating is allowed with proper distancing in the kitchen dining area. Kitchen appliances should be sanitized after each use to help keep the area clean for the next person. Only water bottles, coffee cups, and other covered beverages are permitted in the classrooms and study areas at this time.
  • Individuals may only remove their masks while actively eating or drinking. Hand sanitization and cleaning of surfaces is recommended before and after meals.
  1. What is the current event policy?

  • Our campuses follow Northeastern’s current Events Protocol, and any events or programming that bring visitors to campus must also follow the Visitors Protocol. If you have any questions, please contact campus operations management.
  • To request an on-campus event, please complete a digital event request form at least 3 weeks in advance of the event date. 
  1. Are there guidelines students should follow when traveling to the San Francisco Bay Area campuses?

  • We recommend that all Northeastern students get tested for COVID-19 before and after they travel. Northeastern’s Office of Global Services has prepared a guide for international students who are traveling to Northeastern from abroad, with detailed information for specific countries.
  • All travelers arriving in or returning to California should follow CDC travel guidance.
  1. Are masks required on the San Francisco and Silicon Valley campuses?  

  • All campus community members, vendors, and visitors are required to wear a mask while on campus and within the campus buildings, except when actively eating or drinking in designated areas where distancing can be maintained.
  1. What are the cleaning protocols on campus?

  • Our campuses follow Northeastern’s cleaning and sanitizing protocol and provide enhanced cleaning with EPA-approved disinfectant products, focusing on high-traffic and frequently touched areas. Hand sanitizer and sanitizing wipes will be readily available. Community members should use the wipes provided to wipe down surfaces and equipment after each use such as classroom desks and printers.
  1. What are the local resources available for COVID-19 information in our area?